Returns & Refund Policy — LuZa Global
At LuZa Global, every fragrance is crafted and handled with care to ensure it reaches you in perfect condition.
Due to the personal and delicate nature of fragrances, we do not accept returns on products that have been opened or used.
However, in the rare event of:
- A damaged product
- An incorrect item delivered
We will gladly assist you with a replacement or resolution.
To initiate a request:
- Please contact us within 48 hours of delivery
- Share clear photos or an unboxing video for verification
Once approved:
- A replacement will be arranged, or
- A refund will be processed within 5–7 working days
We recommend recording an unboxing video at the time of delivery for a smooth resolution process.