We’d Love to Hear From You
At LuZa Global, every message matters. Whether you have a question about our attars and perfumes, need assistance with your order, or simply wish to share your experience, we are here to help. We believe in honest communication, timely support, and building lasting relationships with our customers. Reach out to us—we respond with care, clarity, and commitment.
Track Order
Easily check your order status anytime.
Packaging & Delivery
Secure packaging and reliable delivery.
FAQs
Find quick answers to common questions.
Returns Policy
Simple, transparent, and customer-first.
Email Us (click here)
For product inquiries, collaborations, or support: 📧 info@luzaglobal.com
WHATSAPP SUPPORT
Quick assistance and order help: 📱 +91 93263 20729
Working hours
We respond within 24 hours Mon – Fri: 8:30 AM – 8:00 PM Sat – Sun: 9:30 AM – 9:30 PM
Address
Mumbai, Maharashtra, India info@luzaglobal.comv
Frequently Asked Questions
Q1: Are LuZa Global attars alcohol-free?
Yes, our attars are crafted using high-quality fragrance oils without Alcohol, making them suitable for everyday wear. But our spray perfmes do have Alcohol.
Q2: How long does the fragrance last?
Our attars typically last 6–10 hours depending on skin type and environment. Apparel perfumes are formulated for fabric longevity.
Q3: What if I need help choosing a fragrance?
You can contact us on WhatsApp, and we’ll guide you based on your preferences, mood, and occasion.
Q4: Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across India for your convenience.
Send Us a Message
“We personally read every message.”
- Your information is safe with us. We never share your details with any one.
- We will Never spam you.
Returns & Exchanges Policy
At LuZa Global, every fragrance is crafted and handled with care to ensure it reaches you in perfect condition.
Due to the personal and delicate nature of fragrances, we do not accept returns on products that have been opened or used.
However, in the rare event of:
- A damaged product
- An incorrect item delivered
We will gladly assist you with a replacement or resolution.
To initiate a request:
- Please contact us within 48 hours of delivery
- Share clear photos or an unboxing video for verification
Once approved:
- A replacement will be arranged, or
- A refund will be processed within 5–7 working days
We recommend recording an unboxing video at the time of delivery for a smooth resolution process.